Not all products fall under the General Return Policy. It is the consumer's responsibility to know the policy associated with the products ordered.
Final Sale items are non refundable. Certain cosmetic products, hair products, and other non reusable products may have a special return/exchange policy associated with it and will not fall under the same guidelines as the General Return/Exchange Policy.
For any questions regarding these products please feel free to contact customer service or review product page before purchasing.
For all other products found on UbuyEZ please use the General Return/Exchange Policy below
General Return/Exchange Policy.
We offer a 30 day money back guarantee on items less your original shipping, handling, and processing fees. No returns or exchanges will be accepted past 30 days.
Free items are not returnable as shipping, handling, and processing are the only fees associated with these items and are not refundable.
If a return is requested an exchange can not be provided for any free or additional items.
Item(s) being returned or exchanged must be returned in original packaging and in original condition along with a copy of the original invoice.
Please fill out the included return/exchange form and use your invoice number as your Return Authorization (RMA) number and send it back to UbuyEZ at the below address. If you have lost your invoice you can always log into your UbuyEZ account to view your invoices.
Customers are responsible for return postage/shipping fees. We suggest that customers obtain a receipt and tracking number for any packages shipped back to us. Customers are responsible for using reputable carriers that are capable of providing proof of delivery. UbuyEZ is NOT responsible for any package lost during the return shipping process. Your items may not be sent back in a REFUSED or RETURN TO SENDER package if requesting an EXCHANGE. If you send your exchange back in one of these above named packages you will be charged a shipping fee equal to the shipping fee originally paid in order to receive your exchange.
43089 Business Park Drive
Temecula, CA. 92590
1-888-596-2761 (888 KYMARO1)
Once an order has shipped it is considered to be a completed transaction and is subject to our standard return policy. Refusing a package does NOT entitle you to a refund. Refused packages are subject to a 20% restocking fee** plus the cost of shipping and handling.
**The restocking fee covers the costs that we have incurred during the fulfillment of your order, including but not limited to: merchant processing fees, wages, transportation fees, inventory shortage, and materials. Some items listed with "free shipping" may incur a restocking fee.